100 Customer Service Phrases — Weak to Better English for Calls, Chats & Stores

Say the right thing to every customer, even upset ones.

What's inside:

• 100 phrases in 10 situations: greeting, understanding the problem, empathy, holds and transfers, giving information, apologizing, solving, saying no politely, upset customers, closing
• "Instead of → Say / Write → Why" for every phrase
• Tone tags (Formal, Neutral, Friendly)
• A one-page cheat sheet
• 20 practice questions with answers

Level: CEFR B1–B2 · Format: PDF, 28 pages · Instant download