Refund policy

Last updated: September 15, 2026]

All sales are final

Vocab Vault sells digital products only. Because files are delivered instantly and cannot be "returned," we do not offer refunds, returns, or exchanges once a purchase is complete. By completing checkout, you acknowledge and agree to this policy.

Please read each product description, level, and preview images carefully before buying.

We will make it right if:

• Your file is damaged, incomplete, or won't open. We will send a working replacement.

• You didn't receive your download. We will resend it.

• You were charged twice for the same order. We will refund the duplicate charge.

• You received the wrong product. We will send the correct one.

To request help, email info@vocabvaults.com within 14 days of purchase with your order number and a description of the problem. A screenshot of any error message helps.

• Change of mind

• Buying the wrong product or a product you already own

• Not reading the product description or level before purchase

• Not having software to open a PDF

• Accidental purchases

If you have a problem with an order, please contact us first — most issues are solved within one business day. Filing a chargeback without contacting us may result in loss of access to your downloads.

Contact

info@vocabvaults.com