{"product_id":"100-customer-service-phrases-weak-to-better-english-for-calls-chats-stores","title":"100 Customer Service Phrases — Weak to Better English for Calls, Chats \u0026 Stores","description":"\u003cp\u003eSay the right thing to every customer, even upset ones.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's inside:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e• 100 phrases in 10 situations: greeting, understanding the problem, empathy, holds and transfers, giving information, apologizing, solving, saying no politely, upset customers, closing\u003cbr\u003e• \"Instead of → Say \/ Write → Why\" for every phrase\u003cbr\u003e• Tone tags (Formal, Neutral, Friendly)\u003cbr\u003e• A one-page cheat sheet\u003cbr\u003e• 20 practice questions with answers\u003c\/p\u003e\n\u003cp\u003eLevel: CEFR B1–B2 · Format: PDF, 28 pages · Instant download\u003cbr\u003e\u003c\/p\u003e","brand":"Vocab Vaults","offers":[{"title":"Default Title","offer_id":55622567657763,"sku":null,"price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0999\/4767\/5939\/files\/customer-service-01-cover.png?v=1789956492","url":"https:\/\/vocabvaults.com\/products\/100-customer-service-phrases-weak-to-better-english-for-calls-chats-stores","provider":"Vocab Vaults","version":"1.0","type":"link"}